Technical Support for Depaneling

Support Promise

24/7 Response

Round-the-clock remote assistance for equipment-related questions. Our engineering team is available across time zones, with typical response within hours for critical issues.

Video Diagnosis

When issues arise, we connect via video call to observe your machine in real time. Our engineers guide troubleshooting and adjust parameters remotely, minimizing production downtime.

Warranty-Covered Repairs

All repair costs during the warranty period are borne by JELIO. Remote diagnostics and guidance are provided at no charge. Replacement parts ship from factory stock to minimize wait time.

Before Purchase: Free Sample Testing

See the Cut Before You Decide

Buying a depaneling machine without testing your specific PCBA is risky. Board material, component density, and copper thickness create variables that no catalog can predict.

JELIO offers free sample testing to eliminate this uncertainty. Send us your panels, and our engineers select the appropriate machine platform, perform the cut, and document the entire process.

Free trial cutting on recommended platform
Video recording of complete process
Edge quality analysis with microscope images
Dimensional accuracy verification
Machine recommendation report
No charge, no obligation

After Purchase: Remote Diagnostics

Real-Time Problem Solving

Production downtime is measured in lost revenue, not inconvenience. JELIO's remote diagnostics capability means most issues are resolved without waiting for a technician to travel.

Our engineering team connects directly to your machine control system or guides your operators through video call. Parameters are adjusted in real time, and replacement parts are shipped from factory stock.

24/7 video technical support
Remote parameter adjustment
Real-time troubleshooting guidance
Factory-direct spare parts shipment
Operator training and documentation
Warranty-covered repair guidance

PCBA Depaneling
Machine Manufacturer